Refund and Return Policy
Our return and refund policy is 7 days. If 7 days have passed since your purchase, we cannot offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition in which you received it. It also has to be in the original packaging.
To complete your return, a receipt or proof of purchase is required.
There are certain situations in which only partial refunds are granted:
- Any item that is not in its original condition, that is damaged or missing parts for reasons not due to our error.
- Any item you want to be returned after 7 days after delivery.
Refund
Once your return has been received and inspected, we will send you an email or message to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, your refund will be processed and your money will be automatically returned to your account by the same original payment method.
Late or missing refunds
If you still haven’t received your refund, first check your bank account again. Then contact your bank. Often, the processing time takes a few business days depending on the bank, until the refund is actually made. If you’ve done all of this and still haven’t received your refund, please contact us at info@sakola.net
Promotion Items
Only items with normal prices can be refunded. Items on sale cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, please email info@sakola.net
Shipping Returns
To return your item, you must send it to the physical address that we will address.
You will be responsible for the shipping costs of your item. Shipping costs are non-refundable. Depending on where you live, the time it may take for the item you intend to exchange to reach you may vary.
If you’re returning more expensive items, consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.
Need help? Contact us at info@sakola.net for questions related to refunds and returns.